Ordering Guide: How to Send Flowers & Cakes to China with Windwish
Welcome to Windwish! Whether you are ordering from the US, Europe, or anywhere else in the world, we are dedicated to making gifting to friends, family, or business partners in China simple, fast, and completely worry-free. Just follow these 6 easy steps!
6 Easy Steps to Place an Order
Step 1: Choose Your Perfect Gift
We specialize in three main categories to help you celebrate any occasion:
- Fresh Flowers: Browse beautiful bouquets and arrangements for birthdays, romance, or business.
- Premium Cakes: Choose from delicious fruit, chocolate, cream, and themed cakes.
- Flower & Cake Combos: Best Seller! The ultimate surprise for birthdays and anniversaries, combining beautiful blooms with a delicious treat.
- Note: You can also make your gift extra special by adding add-ons like premium chocolates or a cute teddy bear on the product page.
Step 2: Enter Recipient Details (Crucial Step)
Once you proceed to checkout, providing accurate recipient information ensures a smooth delivery, especially for perishable items like cakes:
- Delivery Address: Please provide a detailed address. Dont worry if you only have it in English or Pinyin—our customer support team will assist in translating it precisely into Chinese characters for our local delivery network.
- Phone Number (Extremely Important): Please provide a valid local Chinese mobile phone number for the recipient. Our delivery courier needs this to coordinate the drop-off and ensure cakes are handed over fresh.
Step 3: Customize Your Greeting Card
Write your heartfelt message in the "Greeting Card" section.
- We support both English and Chinese printing.
- Free Translation Service: If youd like your message to be in Chinese but dont speak the language, simply write it in English and check the "Need Translation" box. Our team will provide a natural and beautiful Chinese translation for free.
Step 4: Select the Delivery Date (Mind the Time Zone!)
- Please select your desired delivery date based on Beijing Time (China Standard Time, UTC+8).
- Pro Tip: Due to the time difference between Western countries and China, we highly recommend placing your order at least 24-48 hours in advance. For "Same-Day Delivery," please ensure your order is placed before 3:00 PM Beijing Time.
Step 5: Secure Checkout & Payment
- We accept all major international payment methods, including Visa, MasterCard, American Express, PayPal, Apple Pay, and Google Pay.
- Our system will automatically process your payment in your preferred local currency (USD, EUR, GBP, etc.). All transactions are 100% secure and SSL-encrypted.
Step 6: Order Tracking & Delivery Confirmation
- After successful payment, you will receive an order confirmation email containing your order number.
- You can track your order status anytime under "My Orders". Once the gifts are successfully signed for, we will notify you via email immediately, giving you peace of mind across time zones.
Frequently Asked Questions (FAQ)
Q: Will the cake arrive fresh and intact?
A: Absolutely! We partner with premium local bakeries in China. Your cake is baked fresh on the day of delivery and transported carefully to ensure it arrives in perfect, delicious condition.
A: Absolutely! We partner with premium local bakeries in China. Your cake is baked fresh on the day of delivery and transported carefully to ensure it arrives in perfect, delicious condition.
Q: What if I dont know the exact delivery address?
A: Not a problem! As long as you provide the recipients local Chinese phone number, our support team will politely contact them prior to delivery to confirm the best address and delivery time. We will keep the gift a secret so as not to ruin the surprise!
A: Not a problem! As long as you provide the recipients local Chinese phone number, our support team will politely contact them prior to delivery to confirm the best address and delivery time. We will keep the gift a secret so as not to ruin the surprise!
Q: Will the delivered items look exactly like the pictures on the website?
A: Our local florists and bakers strictly follow the designs shown. In the rare event that certain flowers or cake decorations are unavailable, we will substitute them with items of equal or higher value, ensuring the overall style and quality remain top-notch.
A: Our local florists and bakers strictly follow the designs shown. In the rare event that certain flowers or cake decorations are unavailable, we will substitute them with items of equal or higher value, ensuring the overall style and quality remain top-notch.
Need Further Assistance?
If you encounter any issues during the ordering process, our multilingual customer service team is always ready to help:
- Email Support: support@windwish.com (We respond within 12 hours)
- Live Chat: Click the chat icon at the bottom right corner of the page to speak with us instantly.