Email Support

For order inquiries, address updates, or general questions, email is the best way to reach us.

support@windwish.com

(We typically reply within 12 hours)

Live Chat

Need a quick answer? Chat with our online representatives directly through the website.

Click the chat icon

(Located at the bottom right of your screen)

A Quick Note About Time Zones

Because our florists and delivery teams operate in Mainland China, our primary dispatch and delivery hours are based on Beijing Time (China Standard Time, UTC+8).

If you are emailing us from the US or Europe during your daytime, it might be the middle of the night in China! Dont worry—our support team monitors messages around the clock and will get back to you as soon as our shifts begin.

How to Get Faster Support?

When contacting us regarding an existing order, please help us locate your details quickly by including:

• Your Order Number (e.g., #WW12345) in the email subject line.
• The Recipients Phone Number (if you need to update the delivery address or time).
• For urgent same-day delivery changes, please use Live Chat or mark your email subject as "URGENT".