Privacy Policy
At Windwish, we understand that sending a gift to a loved one in China involves sharing deeply personal information. We treat your privacy, and the privacy of your recipient, with the utmost respect and highest level of security.
This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or place an order.
Our Core Promise: We will never sell, rent, or trade your personal information, or the recipients information, to any third-party marketing companies. Period.
1. Information We Collect
To successfully process and deliver your cross-border gift, we collect two types of information during checkout:
The Senders Information (Your Data)
- Contact Details: Your name, email address, and phone number (used to send order confirmations and contact you if there is an issue).
- Billing Information: Your billing address. Note: All credit card transactions are processed securely by third-party payment gateways (like PayPal or Stripe). We do not collect or store your full credit card numbers on our servers.
The Recipients Information (Delivery Data)
- Delivery Details: The recipients name, Chinese delivery address, and local Chinese mobile phone number.
- Usage: This information is shared strictly and solely with our local florists, bakeries, and couriers in China for the sole purpose of successfully delivering your gift. We do not use the recipients phone number for any promotional marketing.
2. How We Use Your Information
The data we collect is used exclusively to provide you with a seamless gifting experience. We use it to:
- Process your payment and fulfill your order.
- Coordinate delivery with local couriers in China.
- Send you important updates regarding your order status (e.g., Delivery Confirmation).
- Respond to your customer service inquiries.
- Screen transactions for fraud prevention to protect you from unauthorized charges.
3. Data Security: Keeping You Safe
We take your digital security seriously. Windwish uses industry-standard 256-bit Secure Socket Layer (SSL) encryption technology to ensure that all data passed between your web browser and our website remains private and integral. Our payment processors are fully PCI-DSS compliant.
4. Cookies & Website Tracking
Like most modern e-commerce websites, we use "cookies" (small data files stored on your browser) to enhance your shopping experience. Cookies help our site remember what items you placed in your shopping cart, recognize you when you return, and understand how visitors navigate our site so we can improve our layout. You can choose to disable cookies in your browser settings, but please note that some features of our website (like the shopping cart) may not function properly without them.
5. Your Rights & Data Deletion
You have the right to access, correct, or request the deletion of your personal information at any time. If you wish to have your account or past order history permanently erased from our active database, simply contact our support team, and we will process your request promptly in accordance with applicable data protection laws.
Questions About Your Privacy?
If you have any questions or concerns regarding this Privacy Policy or how we handle your data, please contact our Data Privacy team at: support@windwish.com