We accept major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay. While our products are priced in USD by default, your bank or payment provider will automatically convert the charge into your local currency (e.g., EUR, GBP, CAD) at checkout.

Yes, absolutely. All transactions are securely processed through industry-leading payment gateways with advanced SSL encryption. We do not store your credit card information on our servers.

Yes! We strictly protect our customers privacy. The recipient will only see what is written on the greeting card. If you do not sign your name on the card message, the recipient will not know who sent the gift.

Yes, we offer same-day delivery to most major cities in China. To guarantee same-day delivery, please place your order before 3:00 PM Beijing Time (UTC+8).

Our local courier will call the recipients Chinese mobile number (which you provide at checkout) to coordinate. Depending on the recipients preference, the courier may leave the gift with a trusted neighbor, at the propertys reception/security desk, or schedule a redelivery later that day.

Once the recipient signs for the gift, our delivery team will update the system. You will receive an automated "Delivery Confirmation" email shortly after, so you know your surprise arrived safely.

Yes! We partner with top-rated local bakeries near the recipients address. All cakes are baked fresh on the actual day of delivery and transported with care to ensure they are delicious and perfectly intact.

Due to seasonal availability or regional supply limits, minor substitutions may occasionally be necessary. Our strict policy is to substitute with items of equal or higher value, while maintaining the exact same color scheme, style, and overall premium look of your chosen item.

Certainly! Just type your message in English and let us know in the order notes that you need it translated. Our native Chinese staff will provide a beautiful, culturally appropriate translation free of charge.

Yes, but please contact us immediately. We can make changes to the address, phone number, or greeting card message as long as the order has not yet been dispatched for delivery (ideally 24 hours before the delivery date).

You may cancel your order for a full refund up to 24 hours before the scheduled delivery date. If the cancellation request is made on the delivery date, and the florist/bakery has already prepared the perishable goods, we may not be able to offer a full refund.

Still have questions?

Our friendly, English-speaking support team is here for you:

• Email: support@windwish.com (Replies within 12-24 hours)
• Live Chat: Available on the bottom right corner of this page.